State Farm® Insurance Agent Jeff Thummel

"Great service simple easy Allison was very helpful"

"Very Professional made the experience easy Would not hesitate to refer others Marla James was perfect"

"My experience with this State Farm agency revealed a clear pattern of unprofessional behavior and zero accountability. This State Farm agency has been the most unprofessional insurance office I have ever dealt with. I contacted them on two separate occasions — once after my car was hit while I was stopped at a light, and again regarding my homeowners policy being non‑renewed based on four claims that did not exist. I had only two, and I was trying to understand how false information ended up tied to a policy State Farm underwrote. Instead of helping, the office manager repeatedly inserted himself into both issues unannounced, used a dismissive, superior tone, and blocked me from continuing to speak with the staff member who normally handles my homeowners insurance. On both occasions, he took over the conversation, set conditions, and then abandoned the issue entirely with no follow‑through. One example: he refused to discuss my homeowners non‑renewal until I obtained a letter confirming I was not in litigation with the prior insurer — something I had already verbally assured him of. I still went out of my way to get the letter, sent it directly to him, and confirmed the office received it. After that, I received no call, no email, no acknowledgment, and no assistance. That time could have been spent finding an agency willing to help. Their public response claims my requests were “not feasible” and that they made “consistent efforts.” That is not accurate. I was asking for help understanding a false claim count and assistance obtaining inspection reports tied to a State Farm‑underwritten policy. Being told they “couldn’t access” State Farm’s own records while I was trying to secure new coverage was unreasonable and left me without critical documents. Their reply also brings up my auto accident, which has nothing to do with the issue. The problem was the tone, not the claim process. Explaining basic facts to me as if I didn’t understand — when I was rear‑ended at a stoplight — was unnecessary and unprofessional. This office created delays, wasted my time, and provided zero meaningful support while I was facing the loss of my homeowners insurance. The pattern is clear: unannounced interference, a dismissive and superior tone, false conditions, no follow‑through, blocking communication, and no accountability. With so many insurance options available, customers deserve better. I strongly recommend looking elsewhere. UPDATE: The business’s reply contains several inaccuracies and does not address the issues I actually raised. Their response reframes the situation as if the problem were claims handling, when the real issue was the office’s conduct, tone, and lack of follow‑through. The reply also omits key facts, including the delays created by their own conditions and the absence of any assistance after I provided the documentation they requested. My experience stands as described."

"Allison took care of all of our needs with our car insurance. We greatly appreciated her time and dedication."

"David was very kind and helpful. I appreciate State Farm for giving me a lower rate than my other insurance company. Now I have two drivers on one policy with State Farm where I only had myself on the other insurance company and this policy is lower. Thank you David and thanks State Farm"

"Allison with Jeff Hummel insurance office is so efficient and welcoming. So glad we have gone with you for insurance. Thanks so much for such great friendly service."

"I’ve had a really positive experience working with Allison for my car insurance. She is knowledgeable, responsive, and genuinely cares about finding the best coverage at the right price. Allison took the time to explain all my options clearly, making the entire process smooth and stress-free. Anytime I’ve had a question, she’s been quick to respond and always helpful. It’s rare to find someone so dedicated to customer service these days. I highly recommend Allison to anyone looking for reliable and trustworthy car insurance assistance. Joy Rizzo"

"Awesome price point with REAL full coverage. LOYALTY TO ANOTHER BIG NAME WAS EATING ME ALIVE.."

"Allison was very helpful and professional, the quote took less than 5 min and the overall process was smooth and quick"

"Allison was very helpful in my auto insurance transition from GEICO to State Farm today ! I’m very pleased with my savings and coverage ."

"Allison is very friendly, helpful and knowledgeable. She made the process easy and convenient. Thank you!!"

"Allison was very polite ,answered my questions and made process of purchasing auto insurance easy"

"Allison was awesome! She was very patient and informative. I will definitely refer her to anyone."

"Allison was a pleasure to deal with. She was very knowledgeable and patient. I am so glad I met her. I would highly recommend her. Sincerely, Jean Tognieri"

"Allison was great! Super helpful and easy to work with. Got me and my wife on an auto plan real easy!"

"Alison and Marla were fantastic to work with. They were knowledgeable, professional, and made the whole process easy. They had answers to all my questions and took the time to explain everything clearly. I really appreciated their help and great customer service!"

"Allison continues to do a great job. Looking forward to a good future."

"Insurance is the "gotta have" but Marla makes it a "Nice to Have" experience. All consumers want is a straight forward explanation of coverages and risks. Marla does this in a no-pressure way with a great attitude making the polcy holder feel like they were listened to and thier needs were addressed."

"What a delight to deal with Allison (Jeff Thummel) at State Farm today! We were following up on a quote that I had gotten from her that would hopefully replace my current policy. You could hear the smile in her voice and she so knowledgeably relayed all the pertinent information and made sure that I understood each step! She left no stones unturned! State Farm should take pride in knowing what an exemplary employee they have working on their behalf!"

"Great find! A savings of more than $30. Thank you Allison for taking the time to answer all my lengthy concerns!"

"Was very patient with all the questions we had. Was always available when we called or emailed."

"Allison is absolutely wonderful! She made sure to give me all the information I needed while also making sure I understood what everything meant! Her personality shined through the phone with a mix of professionalism and friendliness that’s rare to come by! Wonderful service overall."

"I m so glad Marla called me and quoted me a Great price. She followed up and signed up my entire family. Allison also was amazing helping Marla with out policies. I m so glad to be a new customer and after 20 years with Geico I m finally saving money and happy with State Farm. I wish I made that change earlier. Sent many referrals to them. Thank you girls!"

"Great service. Quick responses & follow through."

"Very efficient and professional"